AuctionsPlus Privacy Policy

The types of personal information we collect depends on the nature of our engagement with you and includes information about users of our platform and services, suppliers, contractors and job applicants.

Users of our platform and services

We will typically collect personal information about you when you register for an account on our website, including:

• your first and last name, email address and phone number;
• if you request to become a 'Buyer', 'Vendor', 'Assessor' or 'Agent' on our website, information about your address, ABN (if applicable), business and property/s, and, for the sale of livestock only, your Property Identification Code (PIC);
• your signature, if you submit forms or other documents to us containing your signature;
• your gender, date of birth and photograph and information to verify your identify (such as a copy of your driver's licence);
• your accreditations; and
• your Internet Protocol (IP) address, if you interact with our website.
• contact information including in relation to owners, directors, officers, partners of a partnership and other individuals working for our suppliers and contractors (including name, phone number, postal address and email address);
• insurance details, training records and certificates if you are a contractor; and
• account details where you request payment to an account related to an individual.
• qualifications, skills, experience, character, screening checks (including reference and background checks), directorship, financial probity, identity, eligibility to work, and vocational suitability); and
• employment history, training and safe work practices, contracts and terms and conditions, staff benefits, emergency contact details, performance, conduct, use of our IT systems, payroll matters, leave and taxation, banking or superannuation affairs.

More comprehensive information may be requested depending on the commercial arrangements and services provided.

AuctionsPlus does not collect or store payment card details of its users. We use third party payment gateway providers, such asStripe, to process payments made for our services online. If you purchase services from us on our website, your payment information will be collected by that third party provider.

Suppliers and Contractors

The personal information that we collect about our current and prospective suppliers and contractors includes:

Human Resources

We collect personal information about job applicants, employees and contractors for recruitment and managing human resources, including information concerning:

We may also monitor email and website usage of our employees and contractors.

Personal information will generally be collected directly from you. For example, through the use of our online account registration process, which we will ask you to complete before granting you access to our platform as a buyer, vendor, assessor or agent. This registration is voluntary, but access to participate in auctions and access to other features of our platform cannot be granted until all required information has been provided.This is to safeguard the selling agent and the vendor of the listing.

We also collect information, including personal information, that you voluntarily provide to us through your interactions with our AI Chatbot.

There may be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you, for instance, if you use an agent to register or bid for you on our platform.

If you provide us with another person's personal information, you should only do so if you have their authority or consent to provide us with that information. You should also direct that person to our website, where they can locate a copy of this privacy policy or provide them with a copy of our privacy policy.

If you access our website, we may collect additional personal information about you in the form of geolocation data (as it relates to the location of auctions and stock holdings), your IP address and domain name. Our website also uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

While this information may not be of itself ‘personal information’ for the purpose of the Privacy Act, it may be used to identify you when linked with other data.

The purpose we collect, use, hold and disclose personal information about you, depends on your interaction with us.

Generally, we will collect, use, hold, and disclose your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities, and for the purposes of:

where you are a buyer, vendor, assessor, agent or other user of our platform and services:

(a) providing services to you and others, including facilitating auctions through our website and providing our assessor training courses;

(b) providing you with email confirmations of your account registration, your status as an approved viewer, buyer, vendor, assessor or agent and transactions you participate in on our website, including invoices and receipts for listing fees and other charges for our services;

(c) verifying your identity

(d) assessing your eligibility to participate in our auctions as a prospective buyer, vendor, agent or assessor;

(e) responding to requests, queries and complaints;

(f) providing you with Auction Catalogues, monthly newsletters and weekly Market Comments - these are "opt in" mailing lists which carry instructions to "opt out"; 

(g) facilitating our legal and regulatory obligations;

(h) preparing anonymised market reports;

(i) operating our website;

(j) providing you with information that we consider to be important or of interest to you, including details of auctions you might be interested in and other goods and services that we and other organisations that we have affiliations with, offer that we consider may be of interest to you; and

(k) obtaining user feedback and analysing our services and customer needs with a view to developing new or improved services;

where you are a supplier or contractor:

(l) to manage the purchase of goods and services;

where you are a job applicant, employee or contractor:

(m) to manage our human resources;

and more generally:

(n) to manage, train and develop our employees, contractors and representatives;

(o) to manage complaints and disputes and report to dispute resolution bodies;

(p) to manage security, health and safety; and

(q) to comply with applicable laws and regulations.

We may send you direct marketing communications regarding auctions you might be interested in and other goods and services that we and other organisations that we have affiliations with, offer that we consider maybe of interest to you. We may contact you by electronic messages (e.g. email), online (e.g. through our website), by mail and by other means, unless you opt out or we are subject to legal restrictions.

You may opt out of receiving direct marketing messages from us at any time by contacting our Privacy Officer via the contact details at the bottom of this privacy policy or in the case of electronic messages using the opt out mechanism included in our marketing messages or the opt out mechanism included in the communication settings in our website's Dashboard.

We may also provide you with Auction Catalogues, monthly newsletters and weekly Market Comments. These are "opt in" mailing lists which carry instructions to "opt out".

If you are successful in an auction, we will disclose your information to the vendor and/or selling Agent, who may use the information for the transaction, and otherwise as permitted under law including direct marketing communications.

Where you connect to an auction , you agree that we may provide your personal information to the vendor and/or selling agent from that auction to contact you by electronic messages (e.g. email) or by other means for direct marketing purposes of the same species of livestock (or similar or substantially similar machinery or commodities, where relevant) that were the subject matter of the relevant auction. You may opt out of this disclosure for one or more auctions by using the opt out mechanism included in the communication settings in our website's Dashboard or by contacting our Privacy Officer via the contact details at the bottom of this privacy policy. This opt-out will not restrict disclosure of your personal information to the vendor and selling agent, if you are successful in an auction.

We may disclose your personal information to:

• counterparties (and related parties, like a participating stud) for the purpose of creating auction listings and completing auction transactions;
• the public, if you are a registered agent (or a vendor represented by an agent) or assessor with us, by publishing your name and contact details on our website in connection with an auction listing or auction results;
• the public by making specific documents or information (which may contain personal information about you, including your name and signature) you provide to us in connection with your use of our website (e.g. a sheep health declaration) publicly available on our website;
• authorised vendors and selling agents for auctions you have connected to for the purpose of those vendors and selling agents contacting you for marketing purposes of the same species of livestock (or similar or substantially similar machinery or commodities, where relevant) that were the subject matter of the relevant auction; and
• our service providers, including providers of campaigns, promotions, technology providers, auditors and providers of call centre services that we engage to obtain user feedback on our behalf.

Your cookies may be sent to Google for the purpose of utilising Google Analytics, which is a technology that allows us to understand how you engage with our website and improve our services. This information will be managed in accordance with Google's Privacy Policy (www.google.com/policies/privacy/).

We may also disclose your email address or phone number to LinkedIn or Meta for marketing optimisation. Your information will be encrypted in order to protect you and will be handled in accordance with LinkedIn’s User Agreement (https://www.linkedin.com/legal/user-agreement) Facebook’s Terms of Service (www.facebook.com/terms/)and Instagram's Terms of Use(https://help.instagram.com/581066165581870/?helpref=uf_share) and Privacy Policies(LinkedIn https://www.linkedin.com/legal/privacy-policy; Facebook :www.facebook.com/privacy/policy/ and Instagram: https://privacycenter.instagram.com/policy/).

We may also disclose personal information to the police, other enforcement authorities or regulatory bodies to assist in any investigations regarding suspected unlawful activity or misconduct, whether directly or indirectly related to our activities. For example, where we have reason to suspect fraudulent activity or an infringement of animal welfare legislation.

If our business enters into a joint venture with or is merged with another business entity, orAuctionsPlus sells its business or assets, or a part of them, your information may be disclosed to our new business partners or the purchaser of our business or assets.

It is generally not practical to remain anonymous or to use a pseudonym when dealing with AuctionsPlus as we usually need to use your personal information to provide services to you and to allow you to participate in auctions on our website. If you choose not to provide us with your personal information, you will not be able to use those parts of our website and receive our services, that require personal information, and we may not be able to provide you with requested information concerning an account or complaint.

If you hold a registered account with us, you can access and check some of the information we hold on record about you whenever you access our website and log in to your account via your Dashboard. If this information is incorrect and you are unable to correct the information yourself, you can contact our team via the details set out at the end of this privacy policy. We will respond to your request within two business days. If you do not hold a registered account with us, or if your request for access or correction relates to personal information we do not make available through the above process, please contact our Privacy Officer using the details provided at the end of this privacy policy. If we refuse to grant you access to, or to make a correction to, your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons),including details of the mechanisms available to you to make a complaint.

If you feel that we have not lived up to our privacy commitments under the Privacy Act, the APPs or a privacy code that applies to us, please contact us by using the contact details set out at the bottom of this privacy policy and we will take steps to investigate the complaint and respond to you within a reasonable period of time.

If after this process you are not satisfied with our response, or if you believe we have breached the APPs, you have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC). To lodge a complaint, visit the ‘Privacy complaints’ section of the OAIC website, located at www.oaic.gov.au/privacy/privacy-complaints.

We store your personal information in different ways, including in paper and in electronic form. We take reasonable steps to ensure that your personal information is stored securely. Stored information about you is protected from unauthorised access through the use of firewalls, secure passwords and login processes.

If you have any questions regarding this privacy policy, our privacy related practices, or the way we handle your personal information, please contact our Privacy Officer at:

Street address:  Suite 4, Level 5 / 1 Elizabeth Plaza, North Sydney, NSW 2060

Email address:   info@auctionsplus.com.au

Telephone:        (02) 9262 4222

Website:           www.auctionsplus.com.au

YouTube Streaming App ("the Service") respects your privacy and is committed to protecting any information you provide when using our app. This Privacy Policy explains how AuctionsPlus handle data related to YouTube integration and user authentication. 

Types of Data Collected 

When YouTube streaming is enabled through the admin AV Streaming page, our Service may request access to the following data via Google OAuth: 

• YouTube Scope: To stream auction videos to the authorized YouTube account.
• Primary Email Scope: To verify authentication and ensure the correct YouTube account is authorized. 

We do not collect, store, or retain any personally identifiable information (PII), such as email address, name, or account metadata. We store access tokens required for streaming purposes. 

How and Why We Use Your Data 

The requested permissions are used strictly to: 

• Authenticate and authorize the account for YouTube live streaming.
• Enable auction videos to be streamed to the YouTube channel when triggered. 

The data is not used for marketing, profiling, analytics, or any non-essential features. 

Data Sharing with Third Parties 

We do not share any Google user data with third parties, except as required to provide core streaming functionality: 

• The only third-party services we interact with are Google/YouTube for authentication and streaming, and Agora for video streaming.
• To facilitate streaming of auction videos to your YouTube account, our Service uses the RTMP stream URL provided by YouTube. This URL is securely passed to our video streaming service provider, Agora, solely for the purpose of broadcasting your auction content. 

• We do not store the RTMP URL or any other stream credentials.
• The RTMP URL is used temporarily and securely during the streaming session only.
• No personal user information is transmitted to Agora, only the stream endpoint needed for video transmission. 

No user data is disclosed or transmitted to other platforms, services, or individuals beyond the scope outlined above. 

Data Retention and Protection 

We do not retain any personal Google user data on our servers beyond the access tokens required for functionality. All interactions with your YouTube account are conducted through Google’s secure OAuth 2.0 process. 

• Users can revoke app access at any time via their Google Account Permissions.
• To protect your data:
  • We use industry-standard security protocols.
  • Only essential data (access tokens) is stored securely to support streaming functionality. 

Revoking Access 

You can revoke our app’s access to your YouTube account at any time by visiting Google Account Permissions and removing the authorization. 

Changes to This Privacy Policy 

We may update this Privacy Policy as necessary. Any changes will be reflected in this document with an updated "Last Updated" date. Continued use of the Service after changes indicates acceptance of the revised Privacy Policy.